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Customer Service Representative – Waste Connections of Canada (Ajax)

Location - 375 Clements Rd W, Ajax, ON L1S 7R

We are seeking an intuitive, innovative, and motivated Customer Service Representative to join our fast-paced and dynamic team in Ajax. We are seeking an intuitive, innovative, and motivated Customer Service Representative to join our fast-paced and dynamic team in Ajax. This role is ideal for someone who thrives on challenges, excels at problem-solving, and brings a positive, solutions-oriented attitude to work every day.

Key Responsibilities:

• Manage Overloaded Program , ensuring that it is completed with accuracy and efficiency

• Focus on account retention , proactively addressing concerns and strengthening relationships.

• Provide excellent customer service , handling inquiries, account management, and issue resolution.

• Accept payments, research billing inquiries, and update customer account information accurately.

• Collaborate with customers to assess service needs, address concerns, and deliver cost-effective solutions.

• Proactively focus on account retention, addressing customer concerns to strengthen relationships.

• Opportunity to earn commission by successfully resigning accounts.

• Support the dispatch and customer service teams as needed.

What We’re Looking For:

• A proactive and solutions-driven mindset, with the ability to thrive in a fast-paced environment .

• Someone who embraces challenges and is eager to make an impact.

• A team-oriented individual who values both professionalism and a positive workplace culture .

• Minimum of two years of high-volume customer service experience .

• Proficiency in Microsoft Word, Excel, and Outlook .

• Exceptional verbal and written communication skills .

What We Offer:

• Competitive wages with opportunities for growth.

• Retirement plan with company match —helping you secure your future.

• Comprehensive benefits including medical, dental, and vision coverage.

• Additional perks : Employee Assistance Program, scholarship opportunities for employees' children, Employee Stock Purchase Plan.

• Insurance coverage : Life, short-term, and long-term disability.

• You’ll also be associating yourself with a company that likes to lead by example, through a strong presence in our local communities, charitable giving, sustainability initiatives and more.Waste Connections of Canada/Enviro Connexions is an Equal Opportunity Employer.