Job Information
Dubai Holding Guest Relations Executive - White - Jumeirah Saadiyat Island in Abu Dhabi, United Arab Emirates
About Jumeirah & the Hotel:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
A sustainable hospitality leader in the capital, Jumeirah Saadiyat Island is a breadth of fresh air offering an eco-friendly stay amidst contemporary surroundings on the Abu Dhabi coastline. Surrounded by natural beauty and designed to care for every aspect for guest wellbeing, the resort resembles a perennial summerhouse where visitors can experience Abu Dhabi Island life at its best. The luxury beachfront resort is home to seven world-class restaurants and bars, three swimming pools and the award-winning spa featuring an extensive menu of specialised treatments and exclusive products from all around the world. In addition, guests can utilise a wide range of leisure facilities including a mixed and ladies only gym, a kids club and a tennis court. Boasting 400 metres of pristine private beach and sand dunes, the resort is anchored on one of the most desirable beach locations in the UAE and was conceived with the environment in mind having implemented eco-friendly strategies and initiatives since its launch in 2018.
About the Job:
An opportunity has arisen for a Guest Relations Executive to join our Food and Beverage Team in Jumeirah Saadiyat Island Resort. The main duties and responsibilities of this role:
Providing excellent customer service to all guests, including greeting them warmly and engaging in small conversations to make them feel comfortable and welcome
Schedule dining reservations and arranges parties or special services/special occasions such as anniversaries, birthdays, proposals etc. for guests according to the Restaurant Reservations SOP
Actively uses the standards detailed in F&B Enquiry/ Booking checklist when taking Restaurant enquiries or bookings
Greet guests, and escorts them to tables. Shares their names to relevant service staff immediately after seating. Match the pace of the table and present the menus after each guest is comfortably seated
Must familiarize with the menu and signature dishes to answer guests’ queries associated with it. Wait for the right moment to describe the Chef specials/festive specialties. Recommend food choices with drinks in accordance with guest’s passion for food and beverage
Act as an escort for VIP and regular guests/residents and provide them with personal attention thus providing an elevated level of service
Maintain know how for VIP and regular guests/resident’s menu choices, food allergies, likes/dislikes, beverage choices, seating preferences, privacy etc. and keep staff informed thus delivering exhilarating services
Anticipate guest’s needs and expectations correctly, including those with special needs, and provide appropriate products, services, or information thus delivering a hospitality experience that goes above and beyond keeping in mind Heart of Jumeirah standards. Inform staff on next shift about special needs or as necessary
Maintain the privacy of all guests by following strict confidentiality and non-disclosure protocol
Maintain knowledge of all in-house services, theme of the destination dining as well as local information and must be able to assist guests as per their enquiries
Maintain working knowledge of the dining room layout, table numbers, stations and colleagues working during each shift
Answer telephone within 3 rings using the Standard script professionally and politely
Responsible for the collection and input of any relevant guest history in profile & all guest source data with utmost accuracy (in-house, residents, outside tourist, BU) and consolidate per shift
Complete cleaning, opening & closing checklists when instructed by senior colleagues
Assist in recording inventories/ stock-takes as required
Attend all training sessions and meetings on a consistent and regular basis
Ensure that all complaints are promptly attended to and check with the guest for Feedback
Any other duties as may reasonably be requested by the management.
About you:
The ideal candidate for this position will have the following experience and qualifications:
1-2 years’ experience in Guest’s service-related work in a 5-star hotel in Fine dining /Destination Dining
Microsoft Office (Basic Knowledge)
Micros, Epicure Restaurant Reservation system
Strong customer service orientation
Team Player with accuracy and attention to detail
About Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.