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CareCoach Connect Community Health Worker delivers a comprehensive model that plans/implements culturally sensitive and effective in-home family outreach services, while ensuring that services provided are in alignment with department requests and services. The CHW is responsible for providing outreach education services and basic information regarding clinic and community services to promote and encourage visits. The CHW will engage with a team of clinical and administrative staff to determine patient needs.

Primary Responsibilities:

• Engages members primarily face to face or over the phone to discuss their need for provider follow up

• Creates a positive experience and relationship with the member

• Proactively engages the member to manage their own health and healthcare decisions

• Provides member education on community resources and benefits

• Listens actively, communicates with empathy, and gathers information in a respectful manner

• Conducts outreach to encourage participation in health-related programs, services, and/or providers

• Engages patients by driving to the homes of the unable to reach population by trying to get a provider visit

• Utilizes methods that promote learning and positive behavior change

• Uses a variety of interactive teaching and coaching methods for different learning styles

• Utilizes the appropriate material to leave behind to the patient’s home

• Prepares and distributes educational materials and presents at community events

• Performs all other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Texas driver’s license

• Ability to attain CHW certification within 1 year of hire

• 2+ years of experience within the community

• Ability to maintain and contribute to a safe working environment

• Ability to work with others as part of a team

• Ability to travel up to 75% around the Abilene and Wichita Falls, Texas area to meet with members in their homes, the hospital or in a long-term care setting

• Currently reside in the northwest Texas area

Preferred Qualifications:

• High School diploma/GED

• Current Certification as Community Health Worker by the State of Texas

• 2+ years of experience in the delivery of service that are resident-driven and work with families to address multiple issues in-home and/or community-based environment

• Bilingual(English/Spanish) (read, write, and speak)

Physical Qualifications:

• Ability to lift up to 50 pounds

• Ability to push or pull heavy objects using up to 70 pounds of force

• Ability to sit for extended periods of time

• Ability to stand for extended periods of time

• Ability to use fine motor skills to operate office equipment and/or machinery

• Ability to properly drive and operate a company vehicle

• Ability to receive and comprehend instructions verbally and/or in writing

• Ability to use logical reasoning for simple and complex problem solving

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment