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Overview

Video Telecommunications (VTC) Specialist

Bowhead seeks a Video Telecommunications (VTC) Specialist in Aberdeen, MD. The VTC Specialist will service and support conference room system maintenance covering over 10+ conference rooms. The VTC Specialist will ensure the collaboration technology in the conference rooms is ready and operational, to include connecting calls, being available for troubleshooting during calls, and assisting with content as requested. This requires support of upgrades, engineering support, design as well as troubleshooting of highly technical issues.

Responsibilities

• Provide Technical Engineering services, to include:

• Developing written procedures; checklists and instructions for technology use.

• Defines system solutions based on user/client needs, and required integration with existing applications, systems, or platforms.

• Researches, identifies, selects, and tests technology products required for solution delivery.

• Establishes, implements, and documents the technology integration or migration strategies.

• Work on advanced, complex technical projects requiring state of the art technical or industry knowledge.

• Provide off-site support when required; i.e. conferences; meetings; or any alternate sites where C4IM support is needed.

• Provide single user training while troubleshooting an end user problem.

• Monitor network engineering performance and ensure system availability and reliability.

• Perform system upgrades including service packs, patches, hot fixes and security configurations.

• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.

• Liaise with vendors and other IT personnel for problem resolution.

• Oversee the installation and maintenance of these systems, including their repair and testing.

• Provide support to virtual meetings such as Teams meetings, Live Events, Zoom, or other application based virtual meeting environments.

• Collaborate with the NEC and IMOs for troubleshooting of any IT associated with meeting/collaboration support.

• Other duties as assigned

Qualifications

• A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business or related scientific or technical discipline.

• A minimum of ten (10) years of progressively more complex experience in network design, development, and documentation. Four (4) additional years of direct relevant technical experience may be substituted for education

SECURITY CLEARANCE REQUIRED: Must hold an active security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.

Physical Demands:

• Must be able to lift up to 50 pounds

• Must be able to stand and walk for prolonged amounts of time

• Must be able to twist, bend and squat periodically

#LI-JS1

Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC’s Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant’s resume/application may be subject to verification.

Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes.

UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/AA/M/F/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Please view Equal Employment Opportunity Posters provided by OFCCPhere (https://www.dol.gov/agencies/ofccp/posters) .

All candidates must apply online at www.uicalaska.com, and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance (https://uicalaska.com/careers/recruitment/).

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar company recognized as a top Alaska Native Corporation providing services across the Department of Defense and many federal agencies. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs.

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ID 2024-20735

Category Information Technology

Location : Location US-MD-Aberdeen

Minimum Clearance Required Secret

Travel Requirement N/A