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ASRC FEDERAL (Agile Decision Sciences) is seeking a SME Journeyman for our contract located at Aberdeen Proving Ground. This position is REMOTE with occasional travel to the customer site required.

SME Journeyman

At ASRC Federal Holding Company, we are committed to leveraging cutting-edge technology and innovative solutions to support the mission of the US Army Communications-Electronics Command (CECOM). As we continue to enhance our IT infrastructure and software capabilities, we are seeking highly skilled professionals to join our team in various key roles. Each position plays a crucial part in maintaining and advancing our environment, ensuring seamless operations and robust support for CECOM personnel worldwide.

Position Description: This position supports helpdesk and technical services efforts under ASRC Federal’s CECOM SETA Support within the PEO EIS MSP. The PEO EIS MSP ensures that the U.S. Army’s automated acquisition systems are effectively managed and supported. As an SME Journeyman, you will interact with system users, manage help desk tickets, and provide business consulting and technical support, ensuring that systems operate efficiently and effectively.

Requirements :

Minimum Qualifications:

• Must have 8 years of experience interacting with system users to assist with supporting Help Desk Tickets, writing functional documentation, and translating functional requirements.

• Ability to work independently or in a team leader capacity to conduct requirements analysis and definition, testing, business consulting, and support services for automated acquisition systems.

• Experience conducting organizational studies and evaluations, designing systems and procedures, and conducting work simplification and measurement studies.

• Ability to prepare operations and procedures manuals to assist management in operating more efficiently and effectively.

• Proficient in knowledge management skills.

• Functional expertise in automated acquisition systems.

• Must have one or more years of experience with creating requirements, supporting Help Desk tickets, writing functional documentation, and knowledge of Army Regulation 735-5, Property Accountability Policies, and the Army's FLIPL process.

• Must be a U.S citizen eligible for a Secret security clearance.

Required Skills:

• Minimum of 1-2 years of experience in technical Service Desk support or a similar role.

• Strong technical skills in AWS infrastructure services, such as Amazon EC2, Amazon S3, Amazon RDS, and other AWS services.

• Experience with Linux/Unix and Windows operating systems.

• Strong analytical and problem-solving skills, with the ability to identify trends and areas for improvement.

• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.

Desired Skills:

• AWS certification (such as AWS Certified Cloud Practitioner or AWS Certified SysOps Administrator) is a plus.

ASRC Federal and its Subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.