Job Information
Arms Acres Referral Care Coordinator in <a class="branding-link-color" target="_blank" rel="noopener noreferrer nofollow" href="http://maps.google.com/maps?q=75+Seminary+Hill+Road+Carmel+NY+USA+10512" title="External Link Opens a New Window">Carmel, New York
Referral Care Coordinator
Carmel, NY (http://maps.google.com/maps?q=75+Seminary+Hill+Road+Carmel+NY+USA+10512) • Clinical Department
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Job Type
Full-time
Description
The Referral Care Coordinator serves as a vital bridge between the facility, marketing and its clientele, as well as referral sources. With a dual focus on both nurturing client relationships and ensuring a smooth, continuous flow of referral communication and follow-up.
Develop and maintain relationships with the existing referral sources, such as hospitals, medical professionals, therapists, and community organizations for the purpose of streamlining patient care.
Responsible for ensuring that coordination of care between clients and referral sources are maintained as deemed appropriate by client.
Act as the point of contact for referrers as it pertains to patient care.
Coordinate and conduct regular check-ins with referral sources, for patient updates, addressing any concerns and gathering feedback.
Maintain strong rapport with counselors and clientele.
Follow up with client's post treatment to gather feedback, testimonials, and success stories and to ensure successful transition into their next level of care.
Coordinate with the facility's care and administrative teams to implement suggested improvements when applicable.
Collaborate with the marketing team to share, develop, and implement strategies and improved systems monthly.
Maintain accurate and updated records of all client and referral source interactions in the facility's EMR ad CRM system.
Attend discharge meetings to coordinate with referral sources.
Assist with discharge planning and client discharge plan completion as needed.
Performs other duties as assigned by the Clinical Director.
Requirements
Bachelors Degree preferred.
Preferred Qualified Health Professional (QHP); CASAC, LMSW or LMHC-P in NYS.
Experience in client relations, case management, marketing, or outreach, preferably within a healthcare or substance facility setting is preferred.
Salary Description
$50k - $55k