Experience Inc. Jobs

Description

We are looking for a results-driven individual with retail fashion experience to drive China-based Sellers to maximize their presence and business in Amazon Global marketplaces; meanwhile deliver first-class level of services to customer satisfaction. The Account Manager will have experience building relationships with internal and external stakeholders, and the ability to deliver results. Provide primary post-sales general and/or technical support to third-party Sellers. Manage relationships with key accounts and develop strategies to maximize these relationships. Responsible for monitoring and maintaining performance, and working with clients to improve performance. In addition, responsible for proactive monitoring of accounts to identify and address any issues that may impact revenue generation. Must be focused on driving results, and work across all relevant cross-functional areas to guarantee effective communication, implementation, and execution of objectives.

Also, be capable to understand Seller selling experience in Amazon and generate Seller insight. Then work backwards with Amazon product team to improve Amazon features/service/policy.

1. Conduct deep dive analysis on key factors affecting Seller business performance and diagnose root cause of performance and provide actionable plans (a. operational improvements, b. product development and c. process improvement).

2. Be capable to generate Seller learning including but not limit to Seller experience of Amazon feature, service and policy, Channel strategy, etc.

3. Implement account management best practices and SOPs into the business development framework.

4. Drive Seller growth and Seller success on Amazon through selection growth, conversion enhancement, ads optimization and feature adoption etc.

5. Enroll new Seller into SAS Pro service from multiple channel including but not limit to offline events, co-pitching with BD and Seller community.

6. Build and maintain strong relationship between in-service Sellers and Amazon through proactively getting Seller involved in kinds of Seller engagement activities in Amazon.

Basic Qualifications

• 2+ years of sales or account management experience

• 2+ years of digital advertising and client facing roles experience

• Experience with Excel

• Experience analyzing data and best practices to assess performance drivers

Preferred Qualifications

• Experience analyzing key open issues and resolution metrics for each of the managed accounts

• Experience in relationship management within technology, start-ups, or SaaS Platforms