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Grameen America, Inc Recruitment Associate (Non-HR) in 25 - Camden-New Jersey 4, New Jersey

Who We Are: Grameen America, Inc. (GAI) is a nonprofit microfinance organization founded in 2008 by Nobel Peace Prize recipient Muhammad Yunus. GAI provides low-income women with micro-loans, asset-building through savings, financial education, and credit establishment for the purpose of beginning or expanding businesses.

What This Position Is All About: The Recruitment Associate is a field operations non-HR entry level position at GAI which is intended to be the first step in a career progression with the organization. This role is not a job for someone looking to work in Human Resources. The Recruitment Associate will be primarily responsible for growing the number of borrowers by conducting local outreach and serving our base of existing customers. We are looking for someone who enjoys delivering a high level of customer service. The Recruitment Associate reports into the Branch Manager.

Work Location:

The Recruitment Associate will conduct field work and community outreach in the Trenton and Camden areas.

We have begun our transition to in-person operations in phases. We have resumed our in-person field work for community outreach and member recruitment. Our branch offices are beginning the transition to in-person activities on a flexible work schedule until further notice.

Primary Responsibilities Will Be:

  • Recruitment

  • Conduct a variety of outreach activities to attract, recruit and retain new members to achieve designated membership growth targets.

  • Deliver high level customer service and elevated member experience through communication by call, email, or other means to set expectations and build meaningful relationships towards a successful membership placement.

  • Follow company standards and ensure high quality and productivity.

  • Relationship management

  • Facilitate and lead weekly center meetings with our current members. Use this as a forum to share information about the Grameen program, education on financial & business topics, problem solving.

  • Build positive relationships with borrowers and members for membership and business growth.

  • Receives and responds to members and borrowers’ questions in a timely and professional manner to resolve concerns and issues and provide high level of customer service support.

  • Financial Methodology

  • Monitor members’ loan amount and related activities, including compliance with loan criteria, disbursements, collection of repayments, and reconciling daily payments.

  • Accurately input and track members loan payments and other relevant data in appropriate systems (such as proper posting, compliance with required notifications, etc.).

Skills and Qualifications:

  • Proficiency in English and Spanish required.

  • Excellent customer service communication skills.

  • High level of integrity, punctuality, discipline, and attention to detail.

  • Basic problem solving and numeric skills.

  • Ability to work independently and with a team-player mentality.

  • Ability to work a flexible schedule from Mondays to Fridays (early mornings and evenings).

Education and Experience:

  • Minimum of High School diploma or equivalency.

  • Familiarity with Microsoft Word and Excel a plus.

  • Knowledge in using computer, laptop, iPad, smartphone, Zoom, and other similar electronic devices and technology.

  • Depending on location, valid driver’s license required.

Grameen America is an Equal Opportunity Employer (EEO). All candidates for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or any other basis protected by applicable federal, state, or local law.