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Position Summary The Employee Assistance Program Representative will serve both MassDOT and MBTA employees and family members. He/she will be responsible for managing Substance Abuse Professional (SAP) evaluations, education, treatment, referrals and follow-up services, and testing requirements. He/she will be required to: develop work procedures consistent with agency policy; deliver services in MassDOT Districts statewide and MBTA areas as assigned; and monitor work performed by employees in order to meet established goals. The EAP Representative will be allotted clinical hours in each District/Area for consultation with management and/or counsel employees to assist in the identification and resolution of productivity problems associated with employees whose performance and/or conduct is adversely affected by personal concerns including but not limited to health, marital, financial, alcohol, drug, legal, emotional, stress, or other personal concerns, and prepare written instructions for work assignments. The EAP representative will also assist employees who self-refer for EAP services. Please note: This position will be primarily based out of Worcester, MA and supporting the Western Massachusetts region. Candidate will be required to report to the Boston office weekly. This position will have the opportunity for a hybrid schedule based on operational needs. There may be times the candidate will need to come to Boston more frequently to participate in trainings, meetings, or to work with the EAP team responding to an emergency. The first few weeks will require an introduction/orientation to the systems and procedures of MassDOT, MBTA, and the Federal DOT. The candidate will need to report to the Boston office for training which usually lasts about 4 weeks. Duties and Responsibilities * Foster an Employee Assistance Program consistent with efficient and compassionate services aimed at restoring diminished workplace performance and supporting healthy functioning of employees and their families. * Provide SAP evaluations, education, treatment, referrals and follow-up services and testing requirements as required by 49 CFR part 40, Subpart O. * Provide solution focused, confidential treatment for employees experiencing personal issues, job related issues, mental health, substance abuse issues, and family/relationship concerns. Develop and provide referrals for diagnosis and treatment of the presenting issues. * Assist supervisors and management personnel in the identification, assessment and resolution of productivity problems associated with employees whose performance or conduct is adversely affected by personal concern. * Provide crisis intervention and assessment for employees, supervisors and management as requested, including emergencies and on-call rotation for nights, weekends and holidays. * Develop and implement proactive internal communication and marketing strategies, planning, programs and other efforts for the MassDOT and MBTA Employee Assistance Program. Develop work procedures consistent with agency policy. Develop and implement linkages between workplace and community resources. All inquiries, whether from a customer, vendor or co-worker in a courteous and professional manner. Preferred Qualifications * Must be either a Certified Employee Assistant Professional, Licensed Independent Social Worker, Licensed Outpatient Counselor or Licensed Substance Abuse Counselor. * Based on assignment incumbents must be certified as required by 49 CFR 40, subpart O within 60 days of hire. * Five (5) years of experience in one of more of the following - psychiatric services, alcohol and drug assessment/treatment, family services or related human services; experience providing education/treatment in a group setting with non-voluntary clients. * Based on assignment, this position may require the ability to travel to various locations across the Commonwealth. About MassDOT The 4,000 employees ofMassachusetts Department of Transportation (MassDOT)takes great pride in connecting the Commonwealth’s residents and communities. MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOT’s inclusive culture and career opportunities can be found atmass.gov/massdot-careers. MassDOT’s divisions include: Highway, Registry of Motor Vehicles, Aeronautics, and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4) divisions. This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days. Current MassDOT employees should use their internal MassCareers account to apply. All job applications must be submitted online through MassCareers to be considered. Please provide a complete, accurate and current resume / application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position. MINIMUM ENTRANCE REQUIREMENTS Applicants must have at least (A) four (4) years of full-time or, equivalent part-time, professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management or (B) any equivalent combination of the required experience and substitutions below. Substitutions: I. A certificate in a relevant or related field may be substituted for one (1) year of the required experience. II. An Associate's degree in a related field may be substituted for one (1) year of the required experience. III. A Bachelor's degree in a related field may be substituted for two (2) years of the required experience. IV. A Graduate degree in a related field may be substituted for three (3) years of the required experience. V. A Doctorate degree in a related field may be substituted for the required experience. *Comprehensive Benefits* When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! • For questions regarding the job posting, please email the MassDOT Talent Acquisition Team at talentacquisition@dot.state.ma.us. • For general questions regarding MassDOT, call the Human Resources Service Center at 857‐368‐4722. • For a disability‐related reasonable accommodation or alternative application method, call the ADA Coordinator, Lucy Bayard, at 857‐274‐1935. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Administrative Services* *Organization: Massachusetts Department of Transportation *Title: *Statewide Employee Assistance Program Representative (Administrator III) Location: Massachusetts-10 Park Plaza Requisition ID: 24000AB6