AIG Telemarketing Executive in 01 to #14, United States
About the role
What you need to know:
To promote and conduct Telemarketing sales for general insurance products over the phone to new and existing customers
To upsell/cross-sell the company’s products and services proactively when opportunity arises
To understand customer’s needs and make appropriate product recommendation
To achieve Key Performance Indicators including sales, quality and operational standards.
Consistently maintaining our highly ethical and professional approach to all current and prospective clients
To resolve customers’ problems, feedback and complaints by applying appropriate skills
To feedback customer’s concerns to Team Manager for improvement
To maintain amicable working relationship with Call Center colleagues and business partners
To assist ad hoc initiatives / projects when required by management
What we’re looking for:
Fresh Diploma, Higher Nitec, Nitec holders are welcome to apply
Prior telesales and/or call center experience
Basic Concept Principle (BCP) and Personal General Insurance (PGI) certification are required for the role.
Applicants without BCP & PGI will be considered if they possess the right skill-set & attitude
Knowledge of Call Centre Systems & MS Office
Highly motivated and results driven
Excellent interpersonal skills and customer service mindset with positive attitude
Bilingual in English and local second language preferred
Fluent in oral and written English
We are an Equal Opportunity Employer
American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to firstname.lastname@example.org . Reasonable accommodations will be determined on a case-by-case basis.
TH - Other
Estimated Travel Percentage (%): No Travel
Relocation Provided: No
AIG Asia Pacific Insurance Pte. Ltd.
At AIG, helping people discover new potential is our purpose. As a global risk leader, we do this for our clients every day. Through our deep expertise in their industries and our innovative solutions that help them smartly manage risk, we enable their growth in ways they never thought possible.
But we also do the same thing for our employees, because we know our people are our greatest strength-the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.
Join our Talent Network (http://www.aig.com/careers/life-at-aig/join-the-talent-network) . Additional information about AIG can be found at www.aig.com | YouTube (http://www.youtube.com/aig) | Twitter (http://www.twitter.com/AIGInsurance) | LinkedIn (http://www.linkedin.com/company/aig) .