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AIG Telemarketing Executive in 01 to #14, United States

About the role

What you need to know:

  • To promote and conduct Telemarketing sales for general insurance products over the phone to new and existing customers

  • To upsell/cross-sell the company’s products and services proactively when opportunity arises

  • To understand customer’s needs and make appropriate product recommendation

  • To achieve Key Performance Indicators including sales, quality and operational standards.

  • Consistently maintaining our highly ethical and professional approach to all current and prospective clients

  • To resolve customers’ problems, feedback and complaints by applying appropriate skills

  • To feedback customer’s concerns to Team Manager for improvement

  • To maintain amicable working relationship with Call Center colleagues and business partners

  • To assist ad hoc initiatives / projects when required by management

What we’re looking for:

  • Fresh Diploma, Higher Nitec, Nitec holders are welcome to apply

  • Prior telesales and/or call center experience

  • Basic Concept Principle (BCP) and Personal General Insurance (PGI) certification are required for the role.

  • Applicants without BCP & PGI will be considered if they possess the right skill-set & attitude

  • Knowledge of Call Centre Systems & MS Office

  • Highly motivated and results driven

  • Excellent interpersonal skills and customer service mindset with positive attitude

  • Bilingual in English and local second language preferred

  • Fluent in oral and written English


We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com . Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:

TH - Other

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Asia Pacific Insurance Pte. Ltd.

At AIG, helping people discover new potential is our purpose. As a global risk leader, we do this for our clients every day. Through our deep expertise in their industries and our innovative solutions that help them smartly manage risk, we enable their growth in ways they never thought possible.

But we also do the same thing for our employees, because we know our people are our greatest strength-the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Join our Talent Network (http://www.aig.com/careers/life-at-aig/join-the-talent-network) . Additional information about AIG can be found at www.aig.com | YouTube (http://www.youtube.com/aig) | Twitter (http://www.twitter.com/AIGInsurance) | LinkedIn (http://www.linkedin.com/company/aig) .